PROFESSIONAL ADVANTAGE – Business Outsource Solution

Professional Advantage has the experience and resources necessary to become your strategic partner for technical support.

We provide either dedicated or shared resources depending on your requirements and the products to be supported. Then we customize our solution to ensure the most flexibility and scalability for your business, while keeping your costs as low as possible. Our management team has extensive experience in outsourcing with deep domain expertise in a wide variety of technologies and industries including SaaS, traditional software and hardware, networking, desktop services and more. With our proven infrastructure and best-in-class cost structure we offer exceptional value to our clients.

Our Professional Advantage support associates are all native English speakers with additional multi-lingual capabilities in Asian languages. We can provide global support for multi-national companies as well as smaller emerging firms that seek excellent technical support with our pool of stable and talented associates.

Your company and customers will benefit from our technically savvy support team as we strive to achieve a high first call resolution rate that helps elevate your customers’ satisfaction. That can translate to a positive financial impact by reducing customer churn and other operational costs while increasing sales revenue to your company.

Let Professional Advantage be your strategic technical support partner, delivering multi-lingual support while covering all time zones yet in a very cost effective manner. We will determine your support objectives then develop a program to accomplish these goals. This is followed by performance monitoring against our agreed plan and formal reporting on the actual results. Let us handle the challenges of staffing, training, facilities set up and infrastructure, so that you can focus on your core business. Professional Advantage can be a strategic asset to your business, providing a business advantage that drives increases in revenue and in customer satisfaction.

Dedicated Teams

We build “Your” technical support team for you. They will be trained on your systems and processes. This team will have strong connections within your support organization. They can be considered your “virtual” support team and as such they are an extension of your support structure and capabilities. Regardless of scale, we have the infrastructure and resources to build a small or large team dedicated to you and according to your requirements.

Shared Resources

For companies who have smaller call volumes or for less technically challenging support requirements, we offer a shared resource option for your company. This shared team will have diversified technical skills and experience to handle various technologies. They will provide the best customer experience you and your customers demand while offering the most compelling cost model.
Whether you require a dedicated team or shared resources and whatever your challenges are, let Professional Advantage be your strategic support partner to implement the best solutions to meet your goals. Contact us now to discuss your requirements at info@pacontactcenter.com

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